Terms of service

Absolutely. Since AZZARI is a South African online fashion store, Iā€™d structure the Terms of Service around online purchases, payments, delivery, returns, intellectual property, accounts, and South African consumer law. The ECT Act specifically requires online suppliers to provide certain transaction information and a return/exchange/refund policy, while the Consumer Protection Act protects consumers against unfair terms. (National Treasury of South Africa)

You can use the following directly on your Shopify store:

AZZARI Terms of Service

Last updated: 18 August 2026

Welcome to AZZARI. These Terms of Service govern your use of the AZZARI website and your purchase of products from our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About AZZARI

AZZARI is an online fashion and lifestyle retailer offering clothing, footwear, accessories and related products.

AZZARI reserves the right to update, modify or discontinue any product, service, feature or part of the website at any time.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to AZZARI is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website to engage in fraudulent, abusive or unlawful activities.

If you are purchasing on behalf of another person, you confirm that you have their authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on your device or screen.

  • Product images may be provided for illustrative purposes.

  • Minor differences in product appearance may occur.

  • Product availability may change without notice.

AZZARI does not guarantee that every product shown on the website will remain available.

4. Prices

All prices displayed on the AZZARI website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may be changed at any time. However, once an order has been successfully accepted and paid for, the applicable price will generally be the price displayed at the time of purchase, subject to applicable law.

Delivery fees and other applicable charges will be displayed during checkout.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation.

An order is subject to product availability and successful payment.

AZZARI reserves the right to cancel an order where:

  • The product is unavailable.

  • There is an obvious pricing or listing error.

  • Payment cannot be verified.

  • We reasonably suspect fraudulent activity.

  • The order contains inaccurate or incomplete information.

  • We are unable to fulfil the order for circumstances beyond our reasonable control.

If AZZARI cancels an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

6. Payment

AZZARI accepts the payment methods displayed at checkout.

Payment must be successfully completed before an order is processed, unless another payment arrangement has been expressly agreed to by AZZARI.

We do not directly store complete payment-card information where payment is processed through third-party payment providers.

Customers are responsible for ensuring that their payment information is accurate and that they are authorised to use the selected payment method.

7. Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on the website or provided after purchase.

Delivery times may vary depending on:

  • Your location

  • Courier availability

  • Public holidays

  • Weather conditions

  • High-volume periods

  • Unforeseen delays

  • Incorrect delivery information supplied by the customer

Once an order has been handed to the courier, delivery is subject to the courier's operating procedures.

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided and additional delivery charges are incurred, the customer may be responsible for those charges.

8. Returns, Refunds and Exchanges

AZZARI's Return & Refund Policy forms part of these Terms of Service.

Our current policy allows eligible change-of-mind returns within 7 days of receiving an order, subject to the conditions set out in our Return & Refund Policy.

Nothing in our return policy is intended to remove or limit any consumer rights that cannot legally be excluded under South African law.

View AZZARI's Return & Refund Policy

Replace the link above with your actual Shopify policy URL once your store is live.

9. Consumer Rights

AZZARI respects the rights afforded to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable. (South Africa Government)

Nothing in these Terms of Service is intended to unlawfully exclude, restrict or waive any consumer right provided by applicable law.

10. Promotional Codes and Discounts

Promotional codes, discounts and special offers may be subject to additional terms.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash.

  • Only one promotional code may be used per order.

  • Promotional codes may have expiry dates.

  • Certain products may be excluded from promotions.

  • AZZARI reserves the right to cancel or modify a promotion where permitted by law.

11. Accounts

If you create an AZZARI customer account, you are responsible for keeping your login information confidential.

You are responsible for activity conducted through your account.

Please notify AZZARI immediately if you believe your account has been accessed without your permission.

AZZARI reserves the right to suspend or terminate accounts involved in fraudulent, abusive or unlawful activity.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to the website or its systems.

  • Interfere with the operation or security of the website.

  • Copy or reproduce website content for commercial purposes without permission.

  • Use automated systems to scrape or collect website information without authorisation.

  • Upload malicious software or harmful code.

  • Impersonate AZZARI or another person.

  • Conduct fraudulent transactions.

13. Intellectual Property

Unless otherwise stated, the AZZARI name, logo, branding, website design, photographs, graphics, text, product descriptions and other original content on the website are owned by or licensed to AZZARI.

You may not reproduce, modify, distribute, sell, publish or commercially exploit AZZARI content without prior written permission.

Third-party trademarks appearing on the website remain the property of their respective owners.

14. Third-Party Services

AZZARI may use third-party providers for services including:

  • Payment processing

  • Courier and delivery services

  • Website hosting

  • Analytics

  • Marketing

  • Customer communication

Third-party services may have their own terms and privacy policies.

AZZARI is not responsible for services outside our reasonable control, although we will take reasonable steps to assist customers where appropriate.

15. Website Availability

We aim to keep the AZZARI website available and functioning properly.

However, we do not guarantee uninterrupted access to the website.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Software updates

  • Server issues

  • Cybersecurity incidents

  • Third-party service interruptions

  • Circumstances beyond our reasonable control

16. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

If an error is discovered, AZZARI reserves the right to correct the information, including pricing, product descriptions and availability, subject to applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, AZZARI will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms limits liability or consumer rights where such limitation would be unlawful under South African law.

18. Privacy

Your personal information is handled in accordance with AZZARI's Privacy Policy.

By using the website and placing orders, you acknowledge that certain information is required to process your purchase, including information necessary for payment, delivery and customer support.

19. Changes to These Terms

AZZARI may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes have been published constitutes acceptance of the updated terms, to the extent permitted by law.

20. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the consumer protections available to the customer.

21. Contact Us

If you have questions regarding these Terms of Service, your order or our policies, please contact:

AZZARI Customer Support

Website: AZZARI Online Store
Country: South Africa

Please include your order number when contacting us about an existing order.

AZZARI
Elevated essentials. Timeless style.

Important: Before publishing this, replace the placeholder contact details and policy URL with your actual AZZARI business information. Because this is a legal document for a commercial store, it's also worth having a South African attorney review the final version, particularly your refund, liability, privacy and consumer-rights provisions.