Shipping policy

AZZARI Shipping Policy

Last updated: 18 August 2026

At AZZARI, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how we process, dispatch and deliver your orders within South Africa.

1. Order Processing

Orders are processed after successful payment has been received and verified.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, promotions, launches or sales, processing may take slightly longer.

2. Delivery Within South Africa

AZZARI currently offers delivery across South Africa through selected courier partners.

Estimated delivery time after dispatch:

  • Major metropolitan areas: 2–5 business days

  • Regional areas: 3–7 business days

  • Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to circumstances outside AZZARI's control.

3. Shipping Costs

Available shipping options and applicable delivery fees will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location

  • Order size or weight

  • Courier service selected

  • Promotional offers

From time to time, AZZARI may offer free shipping promotions or discounted delivery.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where available.

You can use the tracking information to monitor the progress of your delivery.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

  • Full name

  • Street address

  • Suburb

  • City

  • Postal code

  • Contact number

are correct when placing your order.

AZZARI is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

6. Failed Delivery Attempts

If the courier is unable to deliver your order because nobody is available, the address is incorrect or the courier cannot contact you, additional delivery attempts may be made.

If an order is returned to AZZARI because of failed delivery attempts or an incorrect address, additional shipping charges may apply before the order can be resent.

7. Delayed Orders

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may result from:

  • Severe weather

  • Public holidays

  • High order volumes

  • Courier delays

  • Incorrect address information

  • Road closures

  • Operational disruptions

  • Events outside our reasonable control

If your order appears to be significantly delayed, please contact AZZARI Customer Support with your order number.

8. Lost or Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.

Contact AZZARI Customer Support as soon as possible.

If a package is confirmed to have been lost while in transit, AZZARI will work with the relevant courier to investigate the shipment and determine the appropriate resolution.

9. International Shipping

At this time, AZZARI primarily ships within South Africa.

If international shipping becomes available, applicable delivery fees, customs duties, taxes and other charges will be communicated before or during checkout where applicable.

10. Delivery Confirmation

A shipment may be considered delivered once the courier's tracking system records the package as delivered.

If your tracking information states that your order has been delivered but you have not received it, please contact AZZARI as soon as possible so that we can assist with investigating the delivery.

11. Order Changes

Once an order has been processed or dispatched, we may not be able to change the delivery address, products or shipping method.

If you need to make a change, contact AZZARI as soon as possible after placing your order.

We will try to accommodate the request where possible, but changes cannot be guaranteed.

12. Returns and Shipping

For information regarding returns, exchanges and refunds, please refer to our AZZARI Return & Refund Policy.

Unless otherwise required by applicable law or stated by AZZARI, return shipping costs for change-of-mind returns are the customer's responsibility.

13. Important Notice

AZZARI complies with applicable South African consumer-protection requirements.

Nothing in this Shipping Policy is intended to remove or limit any rights that cannot legally be excluded under applicable South African law.

14. Contact Us

For shipping enquiries, please contact:

AZZARI Customer Support
Country: South Africa

When contacting us regarding an existing order, please provide your order number and the email address or phone number used during checkout.

AZZARI
Elevated essentials. Timeless style.